Before
Tools that create more work
- Duplicated entry
- Missed follow-up
- Manual reconciliation
- Knowledge held by one person
Boutique Custom Systems Studio
We build the software your organization wishes already existed.
Solutionist designs and builds bespoke digital operating systems that connect your website, customers, staff, payments, bookings, data, communications and automation into one system built around the way you actually work.
- Purpose-built systems
- Real operational integrations
- Long-term technical stewardship
CustomersMembersStaff
Your connected operating layerSolutionist OSShared data · clear workflows
CRMPaymentsBookingOperationsCommsAIReporting
The real systems problem
Your business already has a system. It is probably just spread across six different places.
The problem is not that you need another app. The problem is that the tools you already depend on do not work together around your actual process.
Website+Inbox+Spreadsheets+Calendar+Payments+Paper+Memory
After
One connected operating layer
- Shared, reliable data
- Automated handoffs
- Clear staff workflows
- Useful operational visibility
Custom Business Operating Systems
One connected system built around your organization.
We combine the layers your operation needs, using the technology that fits—not a predetermined stack or package.
Experience
The places customers and members interact with you.
- Websites & portals
- Forms & applications
- Bookings & ecommerce
- Member areas & dashboards
Operations
The records, states and workflows that keep work moving.
- CRM & contact records
- Jobs, orders & bookings
- Approvals & staff tools
- Inventory & status workflows
Commerce
How money, membership and payment status flow.
- Quotes, deposits & invoices
- Memberships & subscriptions
- Stripe, Square & WooCommerce
- Reconciliation & status
Communications
The right message, routed to the right person, on time.
- Transactional email & SMS
- Reminders & follow-up
- Internal notifications
- AWS SES & inbox routing
Intelligence
Useful answers and insight grounded in your own information.
- AI assistants & knowledge bases
- Document intelligence & search
- Reporting & recommendations
- Operational analytics
Integration
The connective tissue between your new and existing tools.
- APIs & Google Workspace
- Accounting, POS & CRM
- AWS & WordPress
- Scheduling & existing software
Selected real systems
Built for the way real organizations actually work.
Solutionist projects often begin as a website problem and become something more valuable: a connected operating system. These text-led profiles describe the project areas without inventing outcomes or metrics.
Rorab Shrine Club / North Bay Shrine
Venue & Booking Operating System
Challenge Bring venue information, availability and rental enquiries into a clearer booking journey.
Built around Availability, event requests, rental options, policy acknowledgements, customer records, administration and payment workflow.
- Bookings
- Venue operations
- Payments
183 Club
Private Club Membership & Operations System
Challenge Support the connected records, services and communications behind a private member organization.
Built around Member records, dues status, portal access, events, member services, communications and internal operations.
- Membership
- Portal
- Events
Savvy Renovations
Contractor Growth & Customer Acquisition System
Challenge Turn a contractor website into a more deliberate path from discovery to qualified enquiry.
Built around Website, lead funnels, enquiry capture, campaign landing pages and the customer journey.
- Lead capture
- Campaigns
- Customer journey
Trout Creek Lions Club
Community Organization & Event System
Challenge Give a volunteer-led organization practical digital foundations for public information and community activity.
Built around Public information, event registration, payment/donation capability, volunteer workflows and sponsor functions.
- Events
- Community
- Registration
How it works
Understand the operation before choosing the software.
“We do not start by forcing your business into a software package. We start by understanding the process the software needs to support.”
- 01
Discover
Understand how the organization currently works.
- 02
Map
Document users, data, tools, handoffs, bottlenecks and recurring work.
- 03
Architect
Define the future system, modules, integrations and implementation sequence.
- 04
Build
Develop and connect the selected system components.
- 05
Launch
Migrate, test, train and deploy.
- 06
Steward
Maintain, monitor, improve and extend the system over time.
Commercial model
A clear starting point for a system shaped to your operation.
Starting prices establish fit. Final scope follows the workflow, modules and integrations your organization actually needs.
Entry step
Solutionist Systems Blueprint
For sufficiently complex projects, paid discovery turns the current operation into a practical architecture and phased roadmap.
$750–$1,500one-time engagement
- Current-state system map
- Workflow and friction analysis
- Recommended architecture and modules
- Integration plan, roadmap and estimate
Blueprint fees may be credited toward qualifying builds.
Foundation
Foundation OS
For smaller organizations replacing disconnected website, form and email processes.
ImplementationFrom $4,500
Stewardship$395/month
- Conversion-focused website
- Customer/contact database
- Forms and intake workflow
- Core automations and analytics
- Basic integrations
- Hosting, backups and monitoring
Flagship
Operations
Operations OS
For organizations connecting customer-facing experiences to daily operations.
ImplementationFrom $8,500
Stewardship$795/month
- Customer or member portal
- Payments and booking
- Quotes, subscriptions or memberships
- Custom workflows and permissions
- Dashboards and reporting
- Advanced automation and integrations
Bespoke
Bespoke OS
For organizations whose workflows do not fit off-the-shelf software.
ImplementationFrom $15,000
Stewardship$1,500/month
- Custom data architecture
- Applications, plugins and portals
- Multi-department workflows
- AI and knowledge layer
- Complex APIs and migrations
- Ongoing development roadmap
Enterprise, municipal and multi-organization systems — custom scope.
Third-party platform fees, ad spend, payment processing, SMS usage, premium APIs, domains, licences and other pass-through costs are not included unless stated in a proposal. Packages do not include unlimited revisions or unlimited development.
A simpler path
Just need a website?
Solutionist Hub is our focused website-only option for organizations that need a polished, effective online presence without a custom operating system build.
After launch
System Stewardship
Solutionist remains the technical steward of the operating system: keeping its infrastructure, software and integrations healthy while helping the system improve with the organization.
New modules, major features, major redesigns and new integrations are scoped separately.
- Hosting and infrastructure oversight
- Health monitoring and backups
- Security and software updates
- Integration monitoring and bug fixes
- Minor configuration or content changes
- Workflow optimization, support and roadmap review
Minor stewardship changeChanging an existing label or automation rule.
New developmentAdding an inventory system, portal or new integration.
Build your system
Which parts of your operation need to work together?
Select what is relevant. This does not create a fake instant price; it gives us useful context for the fit call and architecture.
About Solutionist
Small by design. Broad in capability. Close to the work.
Solutionist is a hands-on specialist partner for organizations that need practical software shaped around real operations—not a commodity package.
Direct involvementArchitecture and implementation stay close to the work.
Whole-system thinkingStrategy, UX, development, infrastructure, automation and growth are treated as connected concerns.
Platform agnosticUseful existing software stays when it fits. We connect or replace only what the operation needs.
Long-term stewardshipThe relationship continues after launch, with clear boundaries and a practical roadmap.
Operational friction audit
Where is your business doing work that software should be doing?
Show us the process as it exists today. We’ll use the context to identify whether a purpose-built system, a better integration or a smaller operational fix is the right next step.
1. Describe the operation2. Identify the friction3. Open a complete email to send
This form creates a prefilled email in your own email application. Nothing is silently submitted or discarded.
A stronger operating foundation
Your business does not need another app. It needs its systems to work together.
Show us how your organization currently works. We’ll identify where a purpose-built system can remove friction and connect the tools you already rely on.